Frequently Asked Questions

  1. How do I set up/change/cancel an appointment?
  2. How will my medical care be taken care of after office hours?
  3. I've been in a motor vehicle accident and have scheduled to come in and see the doctor. Who do you bill to pay for the medical care required after an MVA?
  4. I've been injured at work and need to see the doctor. What forms do I need to fill out?
  5. I have been coughing and feel I need an antibiotic but I am too busy to come in for an appointment. Can my physician just call in an antibiotic to my pharmacy?
  6. How do I refill a medication? What about Pain Medicine refills?
  7. How do I get a copy of my records or release my records to another doctor?
  8. Is LFM affiliated with Aspen Valley Hospital?
  9. What Privacy Policy do you use at LFM?



How do I set up/change/cancel an appointment?
 

Please call the clinic directly at 970-279-4111. 
Please have the following ready: 
     Patient's date of birth
     Reason for appointment
     Patient's day time and evening phone number.

If you need to cancel an appointment, please call as soon as possible.
This way, we can meet the needs of other patients during your cancelled time.


 

How will my medical care be taken care of after office hours?

After hours, Dr. Karen and Kelly Locke will be available by phone to handle urgent medical needs. To reach a physician after regular clinic hours, call the clinic at 970-279-4111.

***** If you have a life-threatening illness or injury call 911. ***** 


 

I've been in a motor vehicle accident (MVA) and have scheduled to come in and see the doctor. Who do you bill to pay for the medical care required after an MVA? 

Motor vehicle accidents are billed directly to the patient, and the patient then needs to file the expense with their auto insurance carrier. Please make sure you are specific when scheduling appointments that you state it is an MVA related appointment.


 

I've been injured at work and need to see the doctor. What forms do I need to fill out? 

Dr.'s Locke do not take Workmen's Compensation insurance (i.e. Pinnacol).
If you are a patient of Dr. Locke, we can suggest options for physicians who accept Workmen's Compensation insurance.


 

I have been coughing and feel I need an antibiotic but I am too busy to come in for an appointment. Can my physician just call in an antibiotic to my pharmacy? 

If you feel that your condition requires an antibiotic then you must schedule an appointment to be seen. Antibiotics have become resistant to some bacteria and we feel it is important that you be evaluated before we will prescribe an antibiotic.


 

How do I refill a medication? What about Pain Medicine refills? 

     LFM REFILL POLICY 
     If you need a refill on a medication, please call your pharmacy where you have the medication filled, and they will fax us the request. It is important to give us at least 24-48 hours to process the request, so do not wait until you are completely out of the medication before requesting a refill.

      PAIN MEDICATION REFILLS
     Pain Medicines will only be refilled Monday - Friday from 8:00am to 5:00pm with the same guidelines as stated above. The pharmacy will fax us the request, allow at least 24-48 hours to process the request. 
     It will also only be refilled if your Primary Care Physician is in the office (excluding days off for vacations).


 

How do I get a copy of my records or release my records to another doctor? 

PROCESS TO REQUEST CHART COPIES/MEDICAL RECORDS

  • Signed authorization to transfer medical records is required for all requests.
     
    This can be accomplished :
    • In person
    • By mail (our address is 1450 East Valley Road, Ste 101, Basalt, CO 81621)
    • Or by fax. Our fax number is 970-927-3915.

 

  • Charts are copied as quickly as possible, but may not be ready for 1-3 days.
  • If only a page or two are required from the chart we will copy it here, with a signed medical information release. Extensive copy requests may have an associated fee to complete.
  • Storage - some charts may need to be requested from storage, if non-urgent we will request these charts once per month, if urgent we will send special request (fee associated)
  • Chart copies are provided within 30 days after receiving a completed medical release


 

Is LFM affiliated with Aspen Valley Hospital? 

Locke Family Medicine (LFM) is a private Limited Liability Corporation owned by the physicians within the group. LFM is not directly affiliated with Aspen Valley Hospital (AVH) in Aspen, Colorado.  LFM physicians are on staff at AVH and admit patients to this hospital for care. We utilize AVH resources such as the hospitalist, specialists, special testing, ER care, etc, but we also utilize medical resources at Valley View Hospital (VVH) in Glenwood Springs, Colorado, when necessary for the care or convenience of our patients. However, we do not currently have admitting privileges at VVH.


 

What Privacy Policy (HIPAA) do you use at LFM?

Please contact the office for our most recent Privacy Policy Form.